FAQ

It's always best to schedule a free consultation so we can go over everything and iron out the details. Based on our discussion, we will send you a proposal with a link for you to pay 50% down of a non-refundable deposit.

Once we receive the deposit along with a signed rental contract, that secures your specific date of event. Please note, a proposal is only to be considered a quote and does NOT guarantee us to hold your specific date. Once your deposit payment is received, your quote will be converted to a reservation.

Yes! Call or contact us and we can schedule an appointment for you to come into our showroom to see the items.

Durango Party Rental requires you pay a deposit of 50% upon reserving your rentals. The remaining balance is due 3 days prior to your delivery date or if other agreements have been made in advance. We will not deliver or set up items that have not been paid in full.

What if I need to cancel my reservation?

Once we receive your deposit, we take our product out of inventory for your specified date and are 100% committed to be available for your event. Based on that, we do require a 50% non-refundable deposit. Once a reservation is secured, the deposit is non-refundable without a 30-day to delivery date-not event date notification. (See our service agreement-signed electronically by customer). However, we do understand that things come up, so we are committed to working with you on rescheduling your event for a later date, if a 30 day notification is given.

Tents and canopies: Nonrefundable-if you cancel and we receive a request from another customer to secure your tent, you will receive the fee as a refund. Otherwise, we retain the tent fee.

Heaters and linens are non-refundable prior to 30 days.

Changes to your order are preferred at least a month in advance. In the busy summer and fall season, we cannot guarantee changes to your orders (especially increases in numbers) closer to event dates. We always recommend erring on the high side for counts. Linens require at least a month’s notification for a guaranteed choice of size and color.

Our delivery fee includes delivery and pick-up of your event rental items. It does not include any set up of items.

$0 fee. Bring a suitable vehicle and muscle to load your rental items. The staff may be able to assist, but is sometimes out on set ups or deliveries and may not be present to help load items. Pick up is from 8:30-3:30 on weekdays only. Please check in at the office first when picking up and returning. 67 Suttle Street, Suite A.

Can you deliver, set-up and clean up?

We absolutely can! We have add-on services that provide the delivery, set-up and pick up, so it makes your responsibility list a little shorter. Pricing varies depending on items and dates.

Please review all items upon delivery to allow us time to remedy and create a solution during business hours. We also have an emergency line number specified on our business voice message.

What happens if something you rent gets damaged?

Unfortunately, accidents and damage can happen to our equipment. For this reason, we require that an 8% damage waiver fee is in place with each rental agreement. Having this coverage up front, relieves both parties from having to deal with any unexpected surprises.

The damage waiver covers typical things that may happen through-out the course of your event (i.e. a spilled drink, missing linen). This fee does not cover excessive loss, damage or negligence. The damage waiver does not cover excessive things like items that go missing, unusable or if a guest slices open a chair while using a sabrage to open a bottle of champagne (we've seen it!). For instances of damage outside of covered damages, the client will be liable for that cost. You may consider securing insurance coverage through an insurance agent to further protect yourself.

No additional cleaning is necessary. Please shake out the cloths, fold them and place back into the labeled containers for transport. We have a linen laundering service that will clean the linens.

Ordering of Linens:

**Please order all linens 30 days in advance. We do have limited stock in-house, however, we also have a distribution center we can rent from. Linens are non refundable with less than 20 days notice to the contracted delivery date. We place and pay for any linens ahead of time that are not in our stock. In house stock varies based upon events scheduled.

No. Please empty the vessels, however we will properly clean upon return.

We just ask that you scrape your plates. Due to some of the delicate pieces, we will clean the dishes. We will provide a transport container to put the dirty pieces in after your event.

We have a high temperature industrial dishwasher to clean and disinfect the tableware that includes dishes, silverware, and glassware. *Please wipe off your plates, silverware, and empty the content of your glasses. Please refrain from writing on the rental glasses.

Effective January 1, 2022, wiping off dishware is a must and if returned with food will incur a $5 per dozen fee for the labor involved in cleaning thoroughly after items have sat for a period of time with remnants.